Returns & Exchanges

At The Electric Fireplace Shop, we want you to be completely satisfied with your new hearth, so we offer a 30-day money-back guarantee on all unused products in their original packaging. If your selection isn't the perfect fit for your home, our streamlined return process ensures a hassle-free experience.

1

Initiate Your Request

Contact our support team via email or our online portal within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare the Unit

Carefully repackage your electric fireplace in its original manufacturer's crating and box, ensuring all remotes, hardware, and manuals are included to avoid restocking fees.

3

Ship It Back

Affix the provided return label to the exterior of the box and drop it off at an authorized carrier location or schedule a freight pickup for larger mantel units.

4

Receive Your Refund

Once our warehouse inspects the returned unit to confirm its condition, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing